Frequently Asked Questions by Category

STEP 1: Match your questions, issues or problems on the left sections below, follow the answer and tip links on the left side.
STEP 2: If it doesn't solve the problem, submit a support ticket with the online form, you will get a response within 24 hours or sooner.
STEP 3: Call support hotline 1-626-683-9188 (8AM-4PM Mon-Fri US Pacific Time) or email support@FloorCoveringSoft.com

Categories	Questions/Answers/Tips
License Activation & Transfer	Possible causes of license activation problems How to transfer license to another computer?
System Setup	How to set it to Metric instead of its default Imperial? How to set my own logo, company info in Quotation sheet and Work Order form? Where do I set the quotation contract terms to be printed with the quotation?
Plan Takeoff (on imported image files)	FEP6 sometimes gets very slow after importing a large tif or PDF plan, how can I speed it up? How can I rotate and shift the imported image plan? How can I set the imported plan scale in both X and Y directions because the original was not scanned equally? Can I crop the imported image plan and only keep the part I need?
Printing	How to print the estimates and diagrams in Portrait or Landscape view? Can I print the diagram page in bigger scale (and I don't mind it prints on multiple pages)? Can I print the diagram on a wide-width plotter? Can I print the diagram to scale like in blueprint (like 1/4" = 1', etc)?
GTCO Digitizer	Where to download the TabletWorks driver? Why the TabletWorks icon gets a red X?
Export to QuickBooks	Export to QuickBooks instructions
Disto Laser Meter	Where is the instruction on Disto measurement with FEP6? Why FEP6 cannot connect to my Disto laser meter?
Product Database	I am switching the program to a new computer, how can I transfer project files and product database over so I don't have to re-enter them again?
Runtime Issues	When starting the program, it comes up with a runtime error window and stops the programs?
Shortcut Cheat Sheet	Shortcut keys and command reference list for FEP6 New!